We strive to ship your order as quickly and efficiently as possible, and we hope you receive your order soon. If you need to cancel your order please take note of the charges below:
- To cancel your order before we have shipped, please visit our Contact Us page to proceed with this process. Please note that it may take up to 10 days for a refund to appear in your account.
- Due to the difficulty and cost of transporting an item the size of an RTT, if you need to cancel your RTT order after it has been picked up by the freight carrier, you will incur a 15% deduction from your refund to cover shipping charges.
- If you require an address change after receiving your shipment confirmation email, you will be responsible for any re-consignment fees and/or holding fees that your freight incurs for an address change en route.
- No refunds or returns will be given after your RTT has been delivered or picked up.
We stand by the quality of our products, and iKamper RTTs come with a 2-year limited warranty.